Return Policy for RD MART

Effective Date: June 1, 2025

At RD MART, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return process under certain conditions. This Return Policy outlines the criteria and procedures for returning products.

1. Return Eligibility

You may return products purchased from RD MART under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or not as described, you are eligible for a return.

• Wrong Item Received: If you receive an incorrect item (e.g., wrong size, color, or model), you may return it for a full refund or exchange.

• Missing Items: If any item from your order is missing, please contact us to initiate a return or refund process.

Returns are not accepted for the following:

• Change of Mind: If you simply change your mind or no longer want the product, we do not accept returns.

• Used or Opened Products: Items that have been opened, used, or altered in any way are not eligible for return unless defective.

• Personalized or Customized Items: Items that have been customized or personalized specifically for you cannot be returned.

• Hygiene Products: Due to hygiene reasons, certain products such as undergarments, beauty, or personal care items are non-returnable once opened.

2. Return Timeframe

• You must initiate a return request within 7 days of receiving the product. After this period, we may not be able to process your return request.

3. Return Process

To initiate a return, follow these steps:

1. Contact Customer Support: Reach out to our customer support team at support@rdmart.shop or via the app with your order number and a description of the issue (e.g., defective, wrong item, etc.).

2. Return Authorization: After reviewing your request, we will provide you with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

3. Return Shipping: Once authorized, return the product to the address provided by customer support. If the return is due to a mistake on our part (e.g., damaged or incorrect item), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

4. Packaging: Please ensure that the item is returned in its original packaging with all accessories, manuals, or parts (if applicable). We reserve the right to reject returns that are missing parts or are damaged during return shipping.

4. Inspection and Processing

Once we receive the returned item, our team will inspect it to verify the condition and eligibility for a refund or exchange. If the item is approved for return, we will proceed with the following:

• Refund: We will issue a refund to your original payment method within 7–10 business days. Refund processing times may vary depending on your bank or payment provider.

• Exchange: If you choose to exchange the item, we will send you a replacement based on the availability of the product.

Note: If the item is not eligible for return (e.g., used, opened, or non-returnable item), we will notify you and may return the item to you at your expense.

5. Non-Refundable Items

Certain items cannot be returned or refunded, including:

• Gift Cards

• Downloadable Software or Digital Products

• Hygiene Products (e.g., undergarments, beauty items)

• Personalized or Customized Items

6. Refunds

Refunds will be processed after the returned item has been received and inspected. The refund will be credited to the original payment method used at the time of purchase.

• Processing Time: Refunds may take 7–10 business days to appear in your account, depending on your bank or payment provider.

• Partial Refunds: In certain cases (e.g., damaged packaging or missing parts), partial refunds may be issued.

7. Exchanges

If you receive a damaged or incorrect item, you may exchange it for the correct product, subject to availability. Please contact customer support within 7 days to request an exchange. The process is similar to a return, and we will cover the return shipping costs for exchanges due to our error.

8. Late Returns

If you return a product after the 7-day return window has passed, we may not be able to process your return. We encourage you to inspect your order immediately upon receipt and reach out to us promptly if there are any issues.

9. Contact Us

If you have any questions or need assistance with your return, please contact us:

Email: support@rdmart.shop